The average employee at Mungo Homes makes $51,445 per year. Mungo's website has a document that specifies how a lot should be graded (https://s3.amazonaws.com/buildercloud/26736fa7a8f240dfa5653b2c99b2ff69/Grading%20and%20Drainage%20-%20Website%20February%202020.pdf). This has went on since December . Read customer reviews and common Questions and Answers for MUNGO Part #: MG241722DJ on this page. We desire to be treated with respect and not pushed off to the side because we are a young couple. Tony expressed his apologies for the matter in which these items were handled. Complaint [protected]. This is a multi-location business. BBB Tip: Find the right home builder for you, Need to file a complaint? They were negligent and should keep their word to reimburse me. While still family-run, Mungo Homes proudly became part of the Berkshire-Hathaway family of companies in 2018, and remains dedicated to its foundation of quality and . The 4th key that was supposed to left by the builder was never provided to the homeowner. The kitchen floor has a dip in it that keeps expanding. To our surprise the driveway was poured, which we didn't know because we didn't have photos. We have requested numerous times that Mungo have the ducts cleaned by a professional service, but they have refused. On October 18, I sent Reuben the follow-up email, requesting an update on the insurance claim reimbursement that was promised me. 07/01 - No response to 6/1 email, sent a follow up email. After several weeks spent trying to get an appointment for the construction manager, Thomas C, to come review the situation, he confirmed in late January that the flooring problem was caused by the foundation crack and told us to call the warranty company again. Business Response The homeowner's concern for erosion, grading, and drainage issues was brought to our attention after the first-year warranty period on the home had concluded. I would not have the issues in my yard had it been graded properly. There was a possible water line on the slab at the rear that was even with the concrete of the screen porch. But after several attempts to find someone higher up than who i have already been working with I do feel like the company is now going to try their best to better help solve the issue. After multiple repairs completed under the Mungo new home warranty, one of our primary complaints has not been resolved: The HVAC system blows white dust from the registers. He got quiet and then advised me to file a complaint with SC LLR. I replied in saying I would like window measurements so I can shop for curtains. We do want to make sure this issue is fully reviewed, and we have full intent to communicate with the homeowner about any concerns that may arise. He appeared surprised that I had not received it nor heard anything about it but he promised to follow up with his boss about it. (roof leak, interior damage, water damage) I now fear there may be structural damage to my home due to this continuous leak. You guys drop the ball and should work with us. Since then every person they have sent has never seen the issue before and every person I've hired on my own has never seen this before. Our point of contact regarding this claim was Anthony Zeman. Several issues noted after closing on the property. Beware of Mungo. Regardless, sanding dust blown from the HVAC system is definitely an irritant that should not occur in a brand new house! We are receiving neither. A week later, it went out again. Because of this placement of the driveway, we are also driving through water and mud on a daily basis. Mungo Homes. 48% of Mungo Homes employees are women, while 52% are men. Mungo Homes Customer Support Earns Excellent Rating. Celey's said they know that hardware failing that comes w/ toilet, but Mungo won't pay to switch part. The builder did not complete repairs at that time, and insisted that rain water was simply blowing into the porch. Now, in January , the foundation crack is worse, the flooring gap is worse, and the crack in the wall has returned and is now affecting the window frame. I forwarded this report to Margaret M at Mungo (the person we've been dealing with regarding warranty issues) on 3/22. Have est $10,000+ damages2) Engineer letter. Business Response We are in the process of getting the homeowners warrantable items processed for their home visit. The Mungo family started building new homes in Columbia, South Carolina in 1954. 24 hours later, they email me a letter that they closed with someone else and we will not get our deposit of 10k. Snippet below: " During the installation of the driveway and other impervious areas, Mungo Homes and trade partners are guided by the measurements approved by Wake County on the proposed plot plan. Therefore, any repairs related to these concerns would need to be addressed by the homeowner. Business Response The concern of a roof leak was brought to the attention of our warranty department at the time of the homeowner's 11 Month Visit, in May. Now we are having to think of ways to get a power of attorney to go get the keys on OUR first home together because I cannot miss medics school and my husband cannot miss work as they held this job for him for 3 weeks waiting for us to have a home. Supervisor was fair. In August, the homeowner expressed concern of the leak reoccurring. We were also never told the driveway's shape would be different. The pre construction meeting was skipped entirely, it never happened. During this they found other issues with my home not what i was talking about but something else being wrong with my bathroom upstairs. I immediately called FHA and also got another lender who said we were not Sanction and said if we used them they could closed in 10-12 days. As of today we still do not know what is going on with my home. Quality. Floor rises /falls/moves from 1 rm to next & w/in rms.Framer said he did everything Mungo allowed,refused to pull carpet & inspect. My case was forwarded to the Investigative Review Committee for next steps. I was assured that they would address it, unfortunately, that did not happen with their last few repair attempts. All in all anything I've hired anyone to do they keep asking for my results with everything but not giving me no ideas on what they think is causing the issues. Additionally, NC Residential Building Code R401.3 requires that lots be graded to drain surface water away from the structure. Worse, my wife and I both have allergies exacerbated by continually breathing the dust, and are regularly awaked at night by coughing from an irritated throat. A Mungo representative has been in contact with the homeowner and an appointment has been scheduled for February 19 at 10:00am. For the past couple of months, our yard has been trashed (literally) from their various work crews, they've been caught using our water and hoses for various tasks on the new house, and yesterday, we came home from our honeymoon to find that our mailbox had been demolished. For Sale: 3 beds, 2.5 baths 2419 sq. Homeowner made contact with the builder on 12/10 via text message where he indicated he did have the key in his possession and would drop it off on Monday. Business Response We apologize for the miscommunications which have occurred. Filter. A foundation crack is clearly a major structural defect. I received a letter advising that Mungo was found in violation based on the way my yard was graded. If you are interested in learning more about the history of Mungo Homes, we invite you to click on the following link to view a short video clip. They tried to convince me it was just rain water and they was gonna put some rocks down over something .Well a few weeks pass which throws us into 05/02 . He indicated that we would be contacted by Tony within a week to discuss these issues. I purchased my home in August 2,2019. They were notified of the mistake 5/31 and still to this date of 7/2 it has not been fixed. Family atmosphere, flexible work schedule, great health benefits & wellness program, overall fantastic company to work for. I will not be satisfied until the issue is resolve and Mungo make it right with me! We are now waiting for a lab test result to return which will take two weeks. Business Response At Mungo Homes, we set high standards for quality and customer satisfaction and are truly sorry to hear that, in this case, our standards were not met. Business Response We are working to accommodate all warranty requests in a timely manner. He indicated that he forwarded the complaint to his associate. Mungo has Lied to me about appointments who have never showed up or either made decisions against what they told me they were going to do to something else. I was amazed and will definitely refer them to anyone! BBB reports on known marketplace practices. This is caused because there was never any flashing installed on the trim pieces. Mungo Homes has left an official reply on this complaint. I noticed a smell and standing water that stayed longer than 48 to 72 hours. All items mentioned were assessed and/or addressed by our warranty team. Hold your hats, it's a dumpster fire. Consumer Response (The consumer indicated he/she ACCEPTED the response from the business.) We hope that this message finds you and your family healthy and well! Consumer Response (The consumer indicated he/she DID NOT accept the response from the business.) 07/15 - No response from 7/5 email, sent a follow up email. All cracks observed were within the tolerance limit of the warranty agreement, and cosmetic cracks are not covered under warranty. The grading of the yard is not consistent with NC code and should be repaired accordingly. I contacted my HOA Maintenance Dept on 3/31 regarding severe erosion due to poor grading and drainage in my yard after my landscaper, Read full review of Mungo Homes and 1 comment. I just closed on a home on aug 6 2021 with mungo homes. I have a 8 month old daughter and 7 year old son who has asthma and allergies really bad. After 2 weeks of heavy rain, I noticed the trim on my garage door started to sag. Try a handmade pasta dish, or sip on a glass of wine. We are growing! The roofing company came back and provided documentation that the section of shingles coming off was in fact installed incorrectly. He ONLY replaced the stone he never checked the other ones. When I closed my yard was not complete due to all of the rain. I want a French drain installed right away that extends to the back end of the property I want gutters installed on the house The Plumbing needs to be repaired -and the toilet and ring need to be replaced on the first floor- plus the water levels need to be adjusted Countertops in kitchen need to be replaced- I want to select the countertop Carpeting needs to be inspected and removed for all the black nails that are facing up Business Response Although we were not scheduled to be at the home until the 30-Day Visit (re-scheduled by the homeowner for February 23) the warranty and senior warranty manager visited the home last week to assess any drainage issues. So how can you tell me this?!? We worked with Debra O (Sales Rep) and Trent C (Lead Builder). Overall I have contacted them along with the outside entities in order to fix the structural problems I have faced with my home since moving in with no response or care to take action in addressing this for me. ***'s also noted signs of high volumes of water along the left side of the yard, as well as erosion due to a steep decline in the slope of the right side yard. 07/02 - Resent photos to HVAC Company per their request via phone. Mungo Homes, a part of Clayton Properties Group, is adding a Builder/Residential Project Manager to our team in the Raleigh, NC market! Even had the audacity to tell us that they saw no damage the first time. Therefore, surfaces in our home always have a white film of dust. I do not accept the "he didn't know" excuse. Mungo Homes Realty LLC. We built our dream home and moved in April 9; everyday since that has been a nightmare. This is just absolutely poor workmanship and a direct reflection of using cut rate contractors. I spoke with Mungo representative, Tony Z., on 9/23/22. The *** electric indicated the the property had "faulty wiring." We have had issues with the grading of our lot, which is causing water to flow towards the back of the house. They tried to fix it again, unfortunately, the leak came back. BBB Business Profiles generally cover a three-year reporting period. Amanda Leigh Huskins and Jay R. Huskins (collectively, the Huskinses) appeal the circuit court's order granting Mungo Homes, LLC's (Mungo's) motion to dismiss and compel arbitration. Mungo continued to use *** siding, despite class action lawsuit. At or around September my toilets started doing the same thing again. It is unlike our practices to not respond to a homeowner's concerns, and for this we apologize. Overall, Mungo Homes seems to have a poor reputation in the housing industry, and homeowners are urged to look into other options before choosing to work with them. Pros. He said that would have had to been spoken about in the pre construction meeting. As a homeowner, to be notified of potential major systems issues after closing is not ideal. They even went ahead and landscaped in its place. :-) Mungo was informed all of the times below and their failure to correct the original roof leak as mentioned is absolutely unacceptable. I have been lied to and ignore for six months. Pay was received in a timely manner. This was completely careless and disrespectful and after much debate, we were compensated correctly, although our grass was never repaired and a representative from mungo came multiple times to look at our house and cars without our knowledge. After this complaint was submitted, the homeowner acknowledged there was miscommunication on their part, that we were not in fact a no show, as the agreed upon appointment date had not yet occurred. Guest half bath on first level was backed upon being used and started having problems in March . *** from *** Roofing found the cause of the leak: protruding rafters on front ridge.He wrote a report where it reads that the rafters were badly installed and caused the ridge gap to protrude, thus the leak.It also reads that there is a need to modify the rafters to code requirements(roofing code R802.5 Allowable Rafter spans).I sent a request for repair to Mungo Homes who told me to contact their Quality Builder Warranty as it was built more than a year ago(but roof framing members and systems: rafters and trusses are under warranty for 10 years).I received an answer from ***@qbwc.com: they deny my request stating that there is no proof the rafters are failing and that the house is unsafe or unlivable!These rafters create leaks in the house and they consider the house is safe and livable! Scott replies to say he would send via email and update us once via email each week with photos. Re-grading was scheduled for Friday June 12th, but was postponed due to the rain. 2,956 sqft. Business Response We appreciate the response. These standards will vary upward due to frost, snow or saturation. 1,356 IMDb 6.3 1 h 27 min 2010. My home has black soot like stuff getting on EVERYTHING in my home. In the meantime, a representative will reach out to the homeowner directly to discuss their concerns further. If you are inquiring about a product name or a paint color in your home, please refer to your contract documents. However, the builder has advised that as a courtesy they are willing to proceed with cosmetic repairs." Then they tried to say we must have removed dirt from on top of it! The purpose of our visit will be to help identify any potential structural issues. Our sales manager *** can be reached by phone or email to answer any questions or address any concerns regarding the communications received and the current target close date. We corresponded with Reagan Morris at Mungo. Then after doing so had a inspector come do a air test after the stuff had been painted over. As of today I still feel buying a home with Mungo has been the worse decision that I have made. He did not respond. I sub-contracted for Mungo Homes. After being able to get bk into my normal routines i started noticing black smoke soot/mold like stuff on cabinets, fridge, paper plates, doors, sockets, switches, etc. We are committed to addressing all warrantable concerns, and look forward to working with the homeowner in resolving their issues. The History of Mungo . We were unable to use the bathroom completely after this. Since then, there has been significant rainfall, and my back yard has eroded much worse. Residential - new single family dwelling. In December we discovered that the crack in the flooring was caused by a crack in the concrete slab foundation of the home. Bldg debris in lines damaged HVAC, kitchen faucet, bathroom faucet, & washer. Mungo Man was discovered by Jim Bauer near an existent site. See reviews, photos, directions, phone numbers and more for Mungo Homes locations in Lillington, NC. The brick that fell from my home was large, heavy, decorative brick. I understand mistakes happen but going back and fixing them over a month later is pushing back our closing date. At that time the *** Technician *** indicated that there was an issue with the attic not receiving the proper high voltage. Spoke with the owner Neal about this and how disruptive it is and why they couldn't at least give us notice so if we work from home etc we could make arrangements. We promptly reacted each time an issue was brought to our attention. I complained about not receiving notice of the jackhammering. Thus, that week, I submitted to warranty that the bricks on the top/front of my home all needed to be checked to ensure they are secure. Mungo Homeowner Manual Quality Builders Warranty Maintenance Tips Warranty Coverage Quality Builders Warranty Homesite Grading and Drainage Service Request Form Customer Care Line (803) 749-5888 Ext 354 AFTER HOURS EMERGENCY HOTLINE Charleston (843) 746-7700, ext 705 Columbia (803) 749-5888, ext 198 Greenville/Spartanburg (803) 749-5888, ext 199 Business Response Thank you for contacting Mungo Homes Customer Care! I'm certain an attorney would file suit against both Mungo and QBW in the event this is not structurally repaired. Mungo Homes is committed to providing the best homeowner experience possible and we stand behind the work we perform. Palmetto Pride found issues related to the foundation and grading. This home is only 21 months old and has happened to.other Mungo homeowners. Mungo came out once to address my concerns and I had to wait an extensive period of time for them to even come out. Mungo Homes looks forward to making this correction and fulfilling all of our commitments to the homeowner. The warranty manager and landscape development manager met with me on Wednesday, June 10 and recommended solutions (including re-grading the back yard), but again said that Mungo would not be responsible for conducting the repairs. 05/20 - Was told by HVAC Company they would contact field manager and get back with me. BBB Business Profiles are subject to change at any time. The contractor had to cut a large hole in the wall of our master bedroom to fix the problem the builder had caused I was assured by Mungo's Maintenace Manager Kenny that he would come back in a few days and fix it. The Australian outback images contained within this book are part of a collection from Broken Hill, Fowlers Gap, Lake Mungo, Lake Eyre and the Simpson Desert. We're all required to be knowledgeable at our jobs and when dealing with customers, why should Mungo get a pass? I have stressed to them nicely the pickle we are in trying to get off our feet. Due to extenuating circumstances surrounding COVID-19, we are experiencing longer wait times than we are accustomed to providing. Ft. per Sq. I requested that he wire a 210 outlet in the garage for my tanning bed. *** said that the type of material that they laid on the floor is out of circulation. Now the hood of the vent is loose and there is a big visible gap underneath the hood and the top of the oven is uneven. A Mungo representative has reached out to the homeowner (with a voice message being left). Mungo Homes Self Employed Contractor (Former Employee) - Columbia, SC - January 5, 2018 I sub-contracted for Mungo Homes. Purchased a home from Mungo Homes on 12/9, Read full review of Mungo Homes and 4 comments, Purchased 05-Many documented cases of Mungo informed of issues & refusing to address & then cover up, Waiting for over 30 days- for several repairs to be done- Mungo is a "N0- Show" and won't fix the major water issues on the property Purchased a, Numerous structural issue problems within new home that have caused problems with proper ability to use home as it should be, Mungo refuses to repair the same reoccurring roof leak that was brought to their attention BEFORE signing for my house, Within two years of our home being built our slab foundation cracked causing a 1/4-inch separation in the floor and an unrepairable crack in the, Mungo Homes has terrible customer service and subpar Contractors Neighborhood information: *** - Knightdale NC We moved to our new, We have had issues with the grading of our lot, which is causing water to flow towards the back of the house, We're having difficulty getting Mungo to fix warranty issues related to our foundation/grading as well as a few other items, Filed my automobile insurance for damages that Mungo caused and was never reimbursed as Mungo promised, Poor workmanship and customer service Where do I even begin, My husband and I are buying a home in ***, Sewage problem in yard that I was told was standing rain water, My home has black soot like stuff getting on EVERYTHING in my home, 16 years' experience in successful complaint resolution, Each complaint is handled individually by highly qualified experts, Last but not least, all our services are absolutely free. 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