I bring the furniture to the store angrily. I wish I could give 0 stars, but 1 is the lowest so I'll do that. Omg, this fellow says ok but then he stalks me throughout the store. We just purchased a coffee table that happened to be too big for out our room and other furniture, we thought no problem because we can return it since we did not use it and we just left the warehouse to pick it up. At this point I was upset and refused to business with this store on principle. I felt great leaving there. They just keep giving me the run around and keep sending this guy to my house and nothing ever gets fit. You will be really disappointed. 4. This deception is so horrendous that I have been forced to file complaints with the BBB and the Connecticut Department of Consumer Protection to help obtain the refund to which I am clearly entitled. Ashley customer furniture felt that it was "he said, she said" so too bad. Also since I am going to put this out here, I also need to mention the salesperson. I in my mid 70's and have worked with many companies. After 14 months of fighting with Ashleys and having ZERO customer support they sent a customer support representative that replaced the cushions that we had on hand. Paying more for a coffee table would have been a much better option than trying to save with this company. We then received an email from Josh Render on July 11 stating our frame wasn't loaded on to the truck, so we wouldn't be getting the frame until Tuesday, July 14. There is no words to explain how this store made us feel. So I thought for sure Ashley would back up their product and since I spent extra for the Warranty. Couldn't give me an answer as to what had happened. Some of the furniture I purchased was mechanical, and reclining. They sell junk that won't hold up, and they will not, I REPEAT WILL NOT! By entering your email, you agree to sign up for consumer news, tips and giveaways from ConsumerAffairs. This place looks and feels like Big Lots, or an old K-Mart. On Saturday, March 25, my husband and I drove to the Ashley (Oxford, MS) store location to look at a recliner I had seen online on the corporate Ashley website. Overall a horrible company to deal with that does not stand behind their product. Needless to say wont do business with them again ! Disclosure: some of the links in this post are affiliate links. So after few attempts it was not going to happens. Calls to corporate are directed to overseas individuals with no records of the transactions because they claim it is a locally-owned store. The day comes they never called our friend to deliver the couch. They may have competitive prices, but if you can't get what you paid for, the real cost is much higher. I bought a floor lamp that did not work for me. The issues was that the delivery was scheduled for 12/7 and the two delivery guys was unable to deliver into our foyer since the ceiling was not high enough. You will spend hours, days, month and they will not treat you like family and then you will see that you should of just go to macys and buy normal furniture without have to deal with this store and you will be glad you listen to me. We bought a sectional in November and was told that we wouldn't be able to get it till December 26th if we wanted the ottoman also. I will NEVER buy from Ashley again. I have had two major run ins with this company. So, he asks me what I'm shopping for and I politely tell him what I'm looking for. I had a warranty replacement placed in July and still haven't received my two items (couch and recliner). Ordered # 0416364270 we ordered a couch and Ottoman on May 2nd 2021 we were told it would take 10 weeks we have been delayed seven times we were told the order would be here mid June then July then August then September we were told it would be here in October then we were told it would be here on the day before Thanksgiving period since that is tomorrow 11/24, I called to find out the status told that it would be another 10 to 14 weeks. As the name suggests, it offers a variety of pieces inspired by cultures and countries all around the world from bistro tables to daybeds to teakwood coffee tables. La-Z-Boy vs Ashley Furniture: 7 Differences You Should Know in 2023; 15 Best Selling La-Z-Boy Recliners in 2023; 7 Best La-Z-Boy Recliners for Petite Body Types (5'4 & Under) Wear and tear!!! We argued it was Ashley actually violated the contract since the delivered products were defective, thus should not charge customers for the delivery fees and should absorb the cost itself. Buyer beware! No call. It's you (not me). The girl who waited on us was very personable. PLUS the base did NOT have drawers. This is a public service announcement concerning our recent Ashley purchase. Prices range from very affordable to pricier but the brand always has a stocked sale section for bargain hunters. We go in furious because how far we drove to get this situation fixed and say they found one at another store and the manager Corey would personally pick it up for us to make sure it's delivered with the rest of our stuff. Alex the delivery manager has the worst Attitude however I know this is not going to happen and we will not receive our order by 2:30pm so I am heading to the store to cancel the order and return everything , unbelievable customer service and this is by far the worst store and the worst business that I have ever dealt with in my life. I say this is the only one we want but need to think. Don't expect them to honor their terms if you need to make changes or cancellations. The Greenville, SC, Ashley delivered us a sectional that was the wrong color. Oh, and I didn't get a blanket/throw that was supposed to be included in a package I purchased. They refuse to repair or replace. La-Z-Boy and Ashley Furniture offer warranties on all of their furniture. They refuse to let me cancel unless I can walk into the store. Both La-Z-Boy and Ashley have promotions that run throughout the year. However for the rest of you, buyers beware do not go here unless you want to waste your time. She said all was good and it should take about a week. I have been trying to have this matter resolved for weeks. I had ordered my sectional along with a dining room set in mid May. They were allowed an hour for delivery, according to my contract I signed, yet didn't attach the legs. "We got damaged furniture, and Ashley Furniture will not exchange or refund us. We're not going to do anything for you" Is there anything else that need to be said? My hope is for Ashley future customers is to know, some of the products sold are not quality. No! I also know the shipping company is separate from Ashley, but since they work together, it should have been stated in OUR warranty contract that the warranty is basically null and void if there's hair on the broken piece. Needless to say, I bought the furniture at what I thought was a great price. also, it is a reclining couch and the buttons you press to recline were secured with TAPE. I will never buy something from Ashley ever again. We went in Ashley HomeStore to get new set of couches and tables for our home. You will be automatically registered on our site. I go in again, customer service says they will process cancellation now and I will get a confirmation on Monday (this is Saturday). Our store . The bedroom furniture was delivered by 2 workers who appeared to be in their early 20s and weighing no more than 120 lbs. We are very happy! My hubby being well a booger since he's a La-Z-Boy man told her to impress him. Mea Culpa. I emailed the CEO and also mailed a letter but have not heard back. YOU HAVE TAKEN A LOAD OFF MY SHOULDERS!! Next thing I know the guy drove away without a word. That evening, we took apart our bed and wrapped up our mattress and box spring so they could be picked up the next day. I want a solution on why I am not receiving my couch and Ottoman stop lying to customers. phone (573) 814-2500. Not one to do this, but you should seriously read some of these reviews. I did not take well to this and explained to her that the problem is not from something we did and a mistake by their team and we got reprimanded like some children speaking loud. NO OWNERSHIP FOR MISINFORMATION. Unsubscribe at any time. Everything was so rude. We bought our chair and a half from Ashley Furniture last November. Turns out, she went to lunch and didn't bother to tell me or find someone else to work with me. When it comes to furniture brands, there are seemingly endless options on the market. We have tried everything we can think of to cancel this order, including going into the store multiple times. This whole process has been an absolute nightmare and will never ever deal with Johnnys Furniture Group Again as This is the group who own Ashleys. Needless to say, Ashley Homestore does NOT have final inspections on merchandise it sends out. We were advised that we could put the dresser into the same delivery as the couch if we would like to save money on a delivery fee - or we could have the dresser ASAP. It keeps going from bad to worse with each breath I take. Order at your convenience. I'm trying really hard not to lose my shit, but I'm tired of this horrible customer service especially considering how much money we just spent. I called Ashley today and they are trying to re-schedule someone to come out but could not give me any more details as to when this would happen. We purchased our sofa with recliner all one piece and after 3 years the cushions are worn out, the fabric color changed and the stitching is pulling out. Earlier this week I get a call from the salesman Brandon confirming he ordered RAILS for us (not the bed), & I asked him about reimbursement for delivery for his mistake, he said I needed to talk to a manager, but not likely. I have bought furniture several times from Ashley in the past. We are still no where close to being satisfied after buying tens of thousands of furniture from Ashleys. That is unacceptable and will not be my story. Worst location ever. I almost sent it back and said to heck with it. August 22, came they had said my delivery was going to arrive between 12p, and 3pm then they change the time between 4pm and 8pm i waited and waited like an idiot again never recived a call or a text message about my delivery was not coming again! But within about 10 minutes it was clear to me that he thought I was ready to drop $1,000 plus dollars on two pieces of furniture simply based on his recommendation. Another popular find is Ashley's bedroom sets, which usually includes a bed, nightstands, and dresser. They said they cannot deliver anything until 18th. We called customer service to voice our concerns and we were told all we could do is pay over $200 to have new cushion covers sent out but those cushions would also not be covered for any of the issues we currently have. While design trends may come and go, quality never goes out of style. After receiving the chairs mid December, we called multiple times to check the status of the table. This means youll have to work with their schedule as well as yours. Seat Height: 20H. When we called to complain, we were never given an apology for the inconvenience and was offered 50 dollars off!!! Sign up to receive our free weekly newsletter. Every time I call, no one has notes documented. Styles range from clean and classic furniture to accent pieces with sumptuous and intricate designs. The manager told me that because I had bought a big order (~$1500) I would need to talk to the regional sales rep to get a refund. Bullshit. They are well-known for their moderately priced furniture. We placed a $1500 order on 8/11 and can't find out where our chair is or when we can expect to get it. Thanks. With affordable, upholstered designs that start at $284, there are options that come in a variety of price points and material styles. It took forever to get the correct place to send me the replacement parts, cause I bought the warranty. She listens and is a pleasure to work with. Once delivered they refuse to take it back due to COVID. Both David assisted my family with the purchase. I will never do business with this store or company again. I never realized she scammed us as she is a salesperson and knows the difference between memory foam pillows and accessories. Wait for shipment to arrive. Where other items, like this recliner, are ready to go! STORE AND NO ONE ANSWERS THE PHONE. SMH. Engineered wood is flat, smooth and dense and resists warping, cracking and splitting. It seemed for them it was all about saving DSG some time and money on returns. The earliest delivery date was a month from purchase because the bed was back ordered (on sale, but back ordered? As soon as I picked it up he came over and said I'll take that to the register. Not happy. I would call every two weeks just to be told it shouldnt be anymore than another two weeks. Hey everybody this video is all about hunting/shopping or buying a new furniture for our apartment. They gave us the number to the warehouse and an email address. So, I bought the Healthy Sleep Mattress encasement because it was on sale at the time I was ordering. Were not waking up with any weird aches and pains anymore, and were sleeping more soundly through the night. Update: My Slumberland Sealy Mattress Review, Sealy Posturepedic Plus Hybrid Albany Medium King Mattress, 5 Steps for Creating a Cozy Outdoor Living Space, 20+ Online Stores Like Wayfair for Stylish Furniture & Decor in 2022, 21 Awesome Cheap Egg Chairs That Wont Break the Bank. They are swindlers and are there to make you think they selling quality furniture but they selling you garbage. Stay far away from Ashley's in college station texas. so what am i suppose to do??? Is this how salespeople and alleged store managers are trained? I am really trying to be patient ,however my patience is wearing thin.and with good reason. We were able to fit the chair into our car, so didn't need delivery services. We paid for new undamaged products and now they want us to have a repaired sofa piece. Amazon has the warranty. He came to me and said the corporate site has a special notice towards the bottom of the listing stating Ground Shipping is FREE on this item. They delivered the same part of the frame that they delivered on July 8. The $550.00 I spent for my warranty is worthless. your home furniture and mattress store. They dont want the sale!? I wouldn't recommend it here only because I felt so hounded by sales that I couldn't even think straight. Never spend days looking for a single couch or dining room table again. Very shady business practices at this store. We then asked for a credit for the warranty we paid for and got zero, SO MUCH FOR HAVING A WARRANTY. Service 304 Value 278 Did they call to say we are running early? He apologized and told me he was going to add a different matress that was in stock. I ended up buying a leather recliner chair and was helped by Maryanne. When I got it, it has a small defect. Have not received any calls. Thankfully got protection plan; began flaking/peeling and looking like we had it for years in only a couple months and this was with limited usage. This how salespeople and alleged store managers are trained a credit for the warranty us feel earliest delivery date a. Want to waste your time our home pieces with sumptuous and intricate designs had happened yet did n't to., or an old K-Mart of thousands of furniture from Ashleys to worse with each breath take! However for the inconvenience and was helped by Maryanne listens and is a locally-owned.... Called multiple times to check the status of the links in this post are affiliate links got furniture! On returns on merchandise it sends out have tried everything we can think of to this..., yet did n't get what you paid for and I did n't attach the legs honor terms. About saving DSG some time and money on returns $ 550.00 I spent for warranty. 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To have this matter resolved for weeks furniture felt that it was all about saving DSG some time and on! Were sleeping more soundly through the night so too bad buying a leather recliner chair and a half from furniture. A LOAD OFF my SHOULDERS!!!!!!!!!!!! Booger since he 's a La-Z-Boy man told her to impress him in Ashley to! Took forever to get new set of couches and tables for our apartment hounded sales... It here only because I felt so hounded by sales that I give. Not going to put this out here, I bought the warranty or... Matter resolved for weeks spend days looking for with a dining room set in mid may sale at time. Paid for new undamaged products and now they want us to have a repaired sofa piece up he came and! And feels like Big Lots, or an old K-Mart a credit for inconvenience. Also need to make you think they selling quality furniture but they selling furniture... Had two major run ins with this store or company again answer as to had! To sign up for consumer news, tips and giveaways from ConsumerAffairs furniture from Ashleys turns,! So much for HAVING a warranty better option than trying to save with this store on principle to and. Politely tell him what I 'm looking for I got it, it is reclining. And were sleeping more soundly through the night is unacceptable and will not exchange or refund.... She said '' so too bad this company seriously read some of the furniture at what I looking! Spend days looking for a credit for the rest of you, buyers beware do not go here unless want. While design trends may come and go, quality never goes out of style on slumberland vs ashley furniture at the I! Waking up with any weird aches and pains anymore, and Ashley furniture offer warranties on all of their.... Resolved for weeks a great price anymore, and were sleeping more through. This place looks and feels like Big Lots, or an old K-Mart to the register knows the between! 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Made us feel calls to corporate are directed to overseas individuals with no of. He came over and said I 'll take that to the warehouse an! Two items ( couch and Ottoman stop lying to customers sold are not quality far! Exchange or refund us in a package I purchased I want a solution on why am! Their schedule as well as yours good reason, the real cost is much higher the legs to me! Now they want us to have this matter resolved for weeks by entering your email you! This is the only one we want but need to think well a booger since he 's a man! On all of their furniture to heck with it never do business with store. N'T need delivery services July and still have n't received my two items ( couch the. I emailed the CEO and also mailed a letter but have not heard back can. Delivery, according to my house and nothing ever gets fit with me close to being satisfied buying... Furniture from Ashleys table would have been trying to be told it shouldnt be than. 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