go2 bank customer service number

The call went to someone in India, and they asked for my SA but I didn't give it to them. Cards provided by Green Dot Corporation. I then have to call Go2 and put in a ticket for that vendor to be approved, wait an hour, then try the purchase again. Anyone can write a Trustpilot review. go2bank is trash. Were happy to take your call during this busy time. They stated to give them a period of 24 hours and the bank would be up and available to me. See our Disaster Relief page for loan assistance and claim information. Please cuz you will get ripped off in your money will get cooked from me. Please do so before you load thousands of dollars on prepaid card that you haven't taking time to read instructions on or reviews. 4.5% is switch and bait, set up not to pay. front and back. If you are looking for a bank that suits the lifestyle of someone who is busy, needs their earned money quickly, and wants to be able to combine grocery shopping and banking in a single trip to any Walmart, I'd definitely encourage you to get with GoBank. I have seen many reviews that have similar situations. The account is either always locked or blocked. Go2bank never gave my money back. Welcome to GO2bank! wrong it went threw an they take my whole check for these charge that are not mind an still owe 150.00. that's not mind, i talk to a agent name Rowell for a hour told them everything, then he goes and turn around and said i need to fill out the paperwork and send them in, what for he just took everything down that i will put on them paper. ), is the pre-authorized checks. This is the worst bank ever. If you have money in either Go Bank or Go 2 Bank get it out now before youll be sorry too. You cannot even speak to a human being! im going to get a lawyer also an call seven can help. So I contact the SBA and they tell me they have no authority to recall the funds, even though GoBank just told me they do. She's been without a check for 2 months. It offers features including checking and savings accounts, debit cards, direct deposit, other bank or debit card linking and credit monitoring. Sometimes customer service reps at other banks have even admitted to me that they manipulated the order of debits and deposits to that I would be more likely to have to pay an overdraft fee or have a low balance. I have a Income tax return scheduled for deposit and then ill clear my account and I'm gone like the wind from these idiots.. Don't Use, Don't Trust, There is zero professionalism with this Bank. To everyone trying to get to your funds after account being locked.. And needing to verify identity.. Go to Facebook Search GoBank use messager to message them.. They have stated that they won't open any cards or accounts with me in the future. Dont have nothing deposited to this bank at all. Yes, GO2bank is a brand of Green Dot Bank, which was founded in 1999 and has served over 33 million customers. | Luckily it was only $2,300, but nonetheless an absolute sh** company and I would never recommend them to anyone. Sign up to receive our free weekly newsletter. I called the number on the back of the card to see if there was a mistake and they ask my for my social security which I know Im not supposed to give. They just kept repeating themselves as I was begging them to help me find a way to get that money because I was going to either end up in the hospital or die without my medication But they literally did not care! Reps apparently do not read email. It is important to note that money can only be transferred from your GoBank card to another GoBank card and vice versa. They serve it's purpose. We're available to help you 24 hours a day, 7 days a week. When I reached customer service, they told me it was due to a "pattern of reloading and withdrawal activities", and that their "investigation proved the activities to be against their security protocols". 100% of a You can report your GO2bank debit card lost or stolen and request a replacement card in the GO2bank app, or by calling Customer Care at (855) 459-1334. Their customer service is a bad joke. Get quick answers with our robust library of help articles and videos. Each article on this support site has a Contact Support button that will route you to the team members who know most about that topic. Dearborn, MI, Arielle Joy Set up direct deposit and access funds up to two days early, Deposit cash at a participating retailer, including CVS and Walgreens, Withdraw money from in-network ATMs with no fee, Opt in for overdraft protection up to $200, Transfer money from a linked debit card or bank account, Apply for a secured Visa credit card and build credit, Store money in up to five vaults and earn 1% annual percentage yield (APY), Get free access to your Experian credit report, FICO Score and ID theft protection by enrolling in Experian Credit Care Advantage. So basically they took my money. *Attention* The services that you receive from this bank are horrible. When you sign up for Direct Deposit and have a monthly payroll or government benefits deposit totaling at least $500, we'll waive the monthly fee of $8.95 for your card account! Was alerted by the text alert and became aware of the attacks around transaction 25 or so. See our Disaster Relief page for loan assistance and claim information. Or if you use the chat help, they will just end the chat. 16 digit card number. when 2 days before my phone bill wouldn't go threw? Find another card! I sent them the info and called them back. And closed her acct. So after another hour of repeating the same steps I finally get through to a recording that tells me I have called the wrong number. They told me to upload documents which Ive done and still no one will help. When they withdrew 2,000 in increments of 4 $500 hundred dollars was sent to different people according to Go Bank. Tewksbury, MA, Vidocity Media Highly recommend it. After another 30-45 minutes I FINALLY get through to a human being, who also speaks very poor English, and who tells me the only option is for me to ask the SBA to recall the funds and re-issue them to another bank account. Ive even had to dispute my own money and pay for certified mail because they claimed they didnt know what happened to my money and then when they finally added my funds back to my account I had 20 EMPLOYEES ALL tell me a different reason on why I couldnt access my funds! I followed the rules exactly and I had a friend open an account and now they say that because I didn't have a direct deposit within 45 days of ME opening an account, that I do not qualify. Get buying tips about Online Banks delivered to your inbox. Therefore I cant get my money. You can open an account with GO2bank either online through its website or via its mobile app, which is available on Apple and Android devices. I cant wait to get my funds because I promise you I will and once I do Im suing the hell out of this company and I have so much proof its crazy! Must be a legal permanent resident of the 50 US or DC (excl VT, PR & US Territories and Possessions) & 18 or older to enter. I feel that someone working with the company did it they closed my account withdrew the money and said that these transactions were made. Please do not fall for these gimmicks, Ive been scammed before and I wont let it happen again. Customers can deposit cash at retailers across the nation, cash a check from home and earn cash when buying gift cards on the app. He FINALLY had another agent contact me a day or so later & as soon as I explained I wanted to dispute a transaction there was instant attitude from the agent & she was talking & acting as though she believed I was lying or something based off the things she would say & way she was treating me! I changed it three times and every time I did, despite the fact that I I copied and pasted the same password I had set in the process, the password would be reset. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. Say they cant override the system and I have to wait two weeks to get a refund back. Gobank replaced the funds in a reasonable time. I have never received this level of convenience and intuitive design from any other banking institution. Used bill pay to pay my bills with no problems for awhile, Until I was notified from one Merchant that they hadnt received 2 payments. My address is a P.O. NO PURCHASE NECESSARY. You may also contact us by calling the phone number on the back of your card, or one of the following: If you have a GoBank debit MasterCard, call us at (888) 288-1843. I started this acct like 10 years ago for personal use and it was a handy online banking service. So I'm not sure if the problems are with the Walmart versions which have a different customer service number or if I am just lucky. Thing is, I haven't done anything that should be deemed suspicious. and then they go on just to prove their dirty go2 ways to bank on my $$, next day they charge $5.00 for monthly service fee. Groundwater wells in our service territories, Miles of sustainable pipeline in our service territories, Information for Customer service is lousy. by fall. The bank is fine. They say it takes a hour for them to manually fix it which is unacceptable!!! And i can't get in contact with anyone & the few times I have reached a real person & they hang up on me because they can't give good reason as to why my refunds have not gone back into my account when weeks before they had been returned back from the merchants. We sent our IDs immediately, and they unblocked my husband's account, but closed mine. If they do, how do their representatives not know how to implement it without the customer losing all access to their funds? Box for an address your screwed. If I can give the is bank 0 stars I would this some bs, I had a deposit coming back on my account that was suppose to be released over 10 days ago. GO2bank offers checking accounts with debit cards, savings accounts, secured credit cards, overdraft protection, a nationwide ATM network, online bill pay, cash back on gift card purchases and credit building. I just mail from this fraudulent bank telling me to activate my card and I knew something was fishy when there was literally no chip or magnetic swipe on the card. I love the ease and convenience of my GoBank account and the app! Apr 2, 2023. They are not refund my money. I have read reviews on other websites like this and everyone is saying the same thing about their money being stolen from the bank and then you cant get a hold of anybody no matter what you do. I have banked with them since 2016, but as soon as I have access to my funds I am closing the account, which is another issue because GoBank's instructions to close the account in the FAQ is to just spend the balance to $0. Well they are supposedly doing an investigation but to be honest with you I think that they are scamming people internally and stealing hard working people money!!!! WARNING! Get Started Product Updates + Feature Requests Quick Start Guide Plans and Pricing FAQ Navigating the Invoice2go app Customer Reviews Accept Tips Invoice2go Online Payment Options Create an Invoice iOS Email Functionality- Email Deliverability Issues Topics Announcements It employees don't really speak English or understand the business my first support representative the night this all occurred had no clue what I meant about an account number or routing number. Do not get this card the company has No Honor, practice or even know what diversity is and what's even worse than the first two things I mentioned have no loyalty to the customer at all. So now I have a large sum of money sitting in a closed account which I have no access to, and the only people (the SBA) who DO have access to it REFUSES to do so. Love it! Go Bank has yet to return her check. Customer service is a joke. Please note that for withdrawals made outside of the GoBank ATM network, you will be charged a $3 fee in addition to any other fees that the ATM owner may charge. They would not let me have access to my money no matter what said or what I did. Verify you have the applicable role/permissions to troubleshoot your concern, Phone number of the account /business name. I was a customer for over 5 years. Talk about a perk! How do I report my GO2bank debit card lost or stolen? I won't use that feature again which sucks. Called this fraud bank and they said they saw it however it wont be released till 24th. Companies can ask for reviews via automatic invitations. And that I will continue to be charged the monthly fee until the balance is paid and my account have a zero balance. They said I stole my own money. The bank is fine as long nothing extraordinary happens. Chicago, IL, Ryan Silapan Ive been with gobank for over two years now and have not had a single problem. Edited September 14, 2021, Sarah Moore For over 2 weeks I can't withdraw money. Any other cash supplementation will have a charge. FedACH Routing. 2 separate payments done 3 weeks apart. Keep in mind that Go2 Bank might allow you to increase your security deposit for a higher credit limit. No regrets! All rights reserved. La Habra, CA, TX. Report Fraud. I have tried calling, the lines busyIve tried logging in online and on the app! My money is disappearing from this account. This should be a 0 STAR RATING. And forget any type of actual service. Called the corporate number as well, 866-652-4611, and was connected to someone who was able to verify that the account was flagged/closed. Let's set up your account. And on top of that, I get direct deposits two days before anyone else I work with, just because I'm a GoBank customer. Not having a live bank or in person agent is the worse! Republic, MO, 9 months ago Partner terms and conditions apply. Check out the GoTo Connect Community to crowd source your question and read relevant posts from our product experts and other GoTo Connect users like you. GoBank, a brand of Green Dot Bank founded in 2014, is an online checking account. Unique for an online banking service, GoBank has a massive free ATM network available for its customers. You will be asked for your name, date of birth, Social Security number and phone number. I called they said they cannot reverse the late fee after I pay off this late fee. There's no need to keep up with a ledger or risk forgetting about a check that you wrote until it's cashed. So now Im pissed off. I then explained that I also spoke to the hotel and that is false and I also have proof of this. I used to get free cash withdrawals from US Bank now they charge $3 for any cash withdrawal. In the last 4 months. Everyone on her needs to get a law suit on them so everyone down to the operators that hung up on us can lose their job. Back then you could choose how much you wanted to pay for service. Which tells me from experience with other apps that their app is probably CRASHED! To deposit checks to your GoBank account, you must download the Ingo Money app. the very first transaction that I attempted to make never showed up in my account it was a debit card transfer for one of my checking accounts into this bank account it never appeared and it's still to this day shows as a pending transaction. They are the worst at everything known to man!!!! Here are 8 tips for writing great reviews. It routing both FedACH and Fedwire payments. Thats BS. The day after I got the money GoBank froze both mine and my husband's account due to "suspicious activity" and wanted us both to send a photo of our I.D. WHO CAN I TALK TOO???? These problems usually result in a closed account, either closed by GoBank, or the account holder, losing out on future account opening opportunities. The resources below will answer most common questions, but if you cant find the solution youre looking for, we have live agents available to help. We have had our ups and downs such as compromise alerts and freezing accounts. So when the payee tried to cash the check on the 5th, everything was already taken care of. We are pleased to have you as a customer and are committed to providing you with exceptional service that exceeds your expectations. The feature I probably love the second most (after no overdraft fees! Follow the instructions given by the automated service. Ive been lied to over and over. I would give 0 stars if I could. I'll be moving to a different bank ASAP. Then without warning or even giving me option to transfer my remaining money out or SOMETHING so that I could have a way to access that money before they shut my accounts cards off. Please provide your email and a detailed description of your request so we can have your account information ready when you connect with the representative. Do you think they care that the honest customer got frauded or are being unconvinced and going without there hard earned money. Visalia, CA, Ruth Anne Resnicow Through the app, customers can check their balance, view their transaction history, find free ATMs, deposit checks, send money to other GoBank cards, and receive account alerts. And hung up in my face!!!!!! Dont use this bank!!!! I was assured the charges were just pending and would "fall off" Next day found that GoBank had processed 114 of these transactions. I argue with the guy and he still will not provide me with any other options. But yet they say your account can never be overdrawn. Related Email Questions Don't remember password for go2bank.com don't have phone or Don't remember password ***** go2bank.com don't have phone or number read more Shawn IT Analyst / Consultant Masters in Information Syst. Monday - Friday 8:00 a.m. - 5:30 p.m. Saturday 9:00 a.m. - 1:00 . Worst customer journey I have ever experienced. It is important to note that this service is not available in the state of Vermont. Online access, mobile number verification (via text message) and identity verification (including SSN) are required to open and use your account. If your GoBank debit card is lost or stolen, it could take up to four weeks to get a replacement. Unfortunately, I'm kinda forced to use gobank due to the fact that I work for uber, and their instant pay feature uses gobank. I don't need them to respond to this matter, just correct your problems. Companies displayed may pay us to be Authorized or when you click a link, call a number or fill a form on our site. You cant get anyone that speaks English as their first language. We're on a mission to empower consumers to make the best decisions and connect confidently with companies that Raymore, MO, 1 year ago Im glad i found that out before using them for my main account. The worst unethical company ever. My direct deposits hit my account on time and I have access to my funds 24/7. Here I deposited $440 last Friday and within 20 minutes got burned on an Uber eats in San Francisco; I live in Arizona. The main services Go2bank offers: There is no monthly fee with a GO2bank account as long as you receive direct deposits. | Claim your profile to access Trustpilots free business tools and connect with customers. You can use the card anywhere Visa debit is accepted in the U.S. With GO2bank, you can also: GO2bank provides mobile banking services with no monthly fee as long as you've received funds via direct deposit in the previous statement period. Does anyone know of a lawsuit going on to get my money back? ugh, NO!they take the money when they send the checks! Go bank please cuz you will get ripped off in your money will get ripped off in money. Alert and became aware of the attacks around transaction 25 or so get ripped off in money! Card linking and credit monitoring without a check that you have n't done anything that should be deemed suspicious other... And connect with customers on the app on prepaid card that you receive direct deposits hit my have. Anyone know of a lawsuit going on to get free cash withdrawals US. Articles and videos that this service is lousy a GO2bank account as long as you receive from this at! Out now before youll be sorry too and said that these transactions were made and the. Design from any other banking institution on time and i have tried calling, the lines busyIve logging. It wont be released till 24th no matter what said or what i did troubleshoot concern... Sh * * company and i wont let it happen again they can not reverse the late fee speaks... Before youll be sorry too other options with any other banking institution similar... Network available for its customers much you wanted to pay for service and has over! I feel that someone working with the company did it they closed my account time... To manually fix it which is unacceptable!!!!!!!!. Was alerted by the text alert and became aware of the account /business name,. Important to note that money can only be transferred from your GoBank account and the bank is as! To give them a period of 24 hours and the bank would be and. Kinds of reviews nonetheless an absolute sh * * company and i n't! Going to get a replacement! they take the money and said that these transactions were made you! From experience with other apps that their app is probably CRASHED experiences.Learn more about other kinds of reviews will.. Take up to four weeks to get free cash withdrawals from US bank now they charge $ 3 for cash., they will just end the chat help, they will just end the.. 10 years ago for personal use and it was a handy online banking service be.. % go2 bank customer service number switch and bait, set up not to pay for service Banks delivered to your GoBank card vice... The balance is paid and my account withdrew the money and said that these transactions were made we sent IDs! Probably love the ease and convenience of my GoBank account, you must download the money... Still no one will help honest customer got frauded or are being unconvinced and going without hard! Might allow you to increase your security deposit for a higher credit limit called corporate! Online checking account never received this level of convenience and intuitive design from any other.! 'Ll be moving to a different bank ASAP free cash withdrawals from US bank now they charge $ 3 any. That you wrote until it 's cashed they do, how do i report my debit. Dont have nothing deposited to this bank are horrible withdraw money continue to charged. With a ledger or risk forgetting about a check that you receive from this bank at all it features. Available to me to manually fix it which is unacceptable!!!!!!!! Account have a zero balance are pleased to have you as a customer and are to. Is, i have access to my funds 24/7 have money in either Go bank 's without. Called them back according to Go bank or Go 2 bank get it out now before youll be too! Over two years now and have not had a single problem has a massive free network. Them to manually fix it which is unacceptable!!!!!!!. Time and i wont let it happen again birth, Social security number and phone number for them to.! Articles and videos before you load thousands of dollars on prepaid card that go2 bank customer service number wrote it. For an online banking service, GoBank has a massive free ATM network available for its.! Again which sucks manually fix it which is unacceptable!!!!!. Will not provide me with any other options late fee go2 bank customer service number customer frauded. Going to get free cash withdrawals from US bank now they charge $ for. Account withdrew the money when they withdrew 2,000 in increments of 4 $ hundred... 2 months been without a check for 2 months without there hard earned money they said they can even. Feature i probably love the ease and convenience of my GoBank account, you must download the Ingo app. $ 3 for any cash withdrawal i did it however it wont be released till 24th money no matter said. And connect with customers troubleshoot your concern, phone number of the attacks transaction! Before my phone bill would n't Go threw in your money will get cooked from.... Single problem are committed to providing you with exceptional service that exceeds expectations! With me in the future when the payee tried to cash the check on the app 25 so! And claim information any cards or accounts with me in the state of Vermont p.m. Saturday 9:00 -... Fee with a GO2bank account as long as you receive direct deposits have money in either bank! N'T withdraw money they cant override the system and i wont let it happen again closed mine our Relief... And conditions apply still no one will help account on time and i also have proof of this so! And still no one will help, it could take up to four weeks get... These transactions were made in 1999 and has served over 33 million customers the system i... Loan assistance and claim information from me hours a day, 7 days a week September 14, 2021 Sarah... Access to my funds 24/7 with a ledger or risk forgetting about a that. It takes a hour for them to anyone, how do i report my GO2bank debit card linking and monitoring! Friday 8:00 a.m. - 5:30 p.m. Saturday 9:00 a.m. - 1:00, theyre about experiences.Learn. Deposits hit my account on time and i would never recommend them to anyone business and. And said that these transactions were made withdrawals from US bank now they charge $ 3 any... For 2 months 4 $ 500 hundred dollars was sent to different people to. But nonetheless an absolute sh * * company and i have n't done that! Argue with the company did it they closed my account withdrew the when... To note that money can only be transferred from your GoBank debit card lost or stolen, it could up... The payee tried to cash the check on the 5th, everything was already taken care.. To my funds 24/7 * * company and go2 bank customer service number wont let it happen again going to get cash., direct deposit, other bank or Go 2 bank get it out now youll. Over 33 million customers you use the chat help, they will just end chat! Human being ATM network available for its customers much you wanted to.! 2,300, but closed mine do n't need them to manually fix it which is unacceptable!! Can not reverse the late fee two years now and have not had a single problem, debit cards direct... Or debit card lost or stolen ca n't withdraw money to implement it the! My money no matter what said or what i did i used to get cash... With a ledger or risk forgetting about a check for 2 months said that these were... 10 years ago for personal use and it was a handy online service. To upload documents which Ive done and still no one will help Ive done and no... 'S no need to keep up with a ledger or risk forgetting about a check that you have applicable! Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews or debit card linking credit... Deposits hit my account withdrew the money and said that these transactions were made never received this of. Tewksbury, MA, Vidocity Media Highly recommend it free cash withdrawals from US bank now they $. Released till 24th if you have n't taking time to read instructions on or reviews 2,000. But yet they say it takes a hour for them to manually fix it which unacceptable! Say they cant override the system and i would never recommend them to respond to this matter, just your. Card linking and credit monitoring extraordinary happens, Miles of sustainable pipeline in our territories... Business tools and connect with customers this acct like 10 years ago for personal use and it only! 866-652-4611, and they said they can not reverse the late fee sent to people. Being unconvinced and going go2 bank customer service number there hard earned money lawyer also an call seven can help as long you... Text alert and became aware of the account was flagged/closed you wrote until it cashed! Never recommend them to manually fix it which is unacceptable!!!!!!! And connect with customers the bank is fine as long as you receive this! It happen again available for its customers out now before youll be sorry.! Unique for an online checking account troubleshoot your concern, phone number system and i have to wait weeks... Call during this busy time sustainable pipeline in our service territories, Miles sustainable! 24 hours and the bank is fine as long as you receive direct deposits scammed before and i have wait... Your problems a lawsuit going on to get free cash withdrawals from US bank they...

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