Put in on your website! Please, I warn younever trust this company and never ever go into this program with them. Crazy right !. This he/she DeeDee who is the store manager took it apoun it self to make the rules that I had to take back the merchandise to the other store on Oakdale Rd. My husband and I bought a couch from big lots in June of '15. I bought a pair of headphones that wont charge or turn on. The material started separating along the seems within the first two months. Furniture, Are Rugs, and Mattress Protector plan claims must be submitted within 30 days of accidental damage occurrence. It's Past Your 30 Day Return Policy But I Was Stuck In The Hospital Fighting For My Life, Bought a dresser 179 dollars it's been 4 months Neve touched it or moved it I just went to move it me and my bf leg was broken at the bottom the wood had a slice in it we went to move it to look at the bottom the entire top broke off. In addition, Big Lots sells defective merchandise, wireless headphones (550018068). All rights reserved. Protection is not available for items under $10. So I am not satisfied but there is nothing else iI can do even tho there is a 10 Big Lots is a fun place to shop, but you have to look at the items carefully to make sure you are getting what you want. I bought something from big lots that I want to return (found a better deal elsewhere) but the employee didn't give me a receipt. I'm hoping that returns will be allowed in full after the COVID response is back to normal, even if it's after 30 days. Amazon. Table and 4 chairs. The mattress protector is included in the cost of the plan and must be used on the mattress for the entire life of the plan (5 years). American Home Shield - Spanish. Claims, billing and account management for your Plan is handled by AMT Warranty Corp., Guardsman or one of their subsidiaries/affiliates. Don't see your question below? Reciept number on itwill work. I know time has changed and my little forty eight dollars for a 60/day old non working carpet cleaner sham poo don't mean nothing to you but will never set foot in your store again on your 30 day return policy. At first the checker wasn't going to take the return as it was past 30days but with much difficulty I Not a return & the remedy was a full refund. I had no idea I would be needing to return it or any type problem for thst matter. Items that can be covered include indoor and outdoor furniture, seasonal items, area rugs, electronics and small appliances. Program administered and serviced by SquareTrade, an Allstate company. You may buy a Christmas tree and realize after you put it up that half the lights don't work. It did not even last me 5 months. We offer plans on a wide range of products Major Systems and Appliances Consumer Electronics and Devices Power and Gas Line Protection Computers and Peripherals Furniture And more Included Services We provide core services to our clients to fit their needs Plan Development Underwriting and Compliance Customer Service Claims Adjudication Entire staff was very helpful. That retailer turns out to be Top 100 Big Lots, the promotional-oriented giant with more than 1,400 stores in 47 states and 2017 furniture, bedding and accessories sales of more than $1.4. Information provided by you must include the Plan number, date of transfer, new owner's name, complete address and telephone number. I was in outrage when I went to return some seamless bras on Sisk Rd. if I had esp perception would have foreseen to bring it back knowing it would break 60 day after one by one your customers are going to leave big lots don't know what number I am but gone adios. I will try to return it but the comments on this worry me. Paid $400. Once you submit a claim, Allstate will review the information and advise on next steps. Bought a $400 recliner - it lasted one year. My debit card was accepted and my rugs were paid for. It is not holding up to light use. Furniture like any other item at Big Lots is eligible for return within 30 days with an original receipt and in like new condition with the packaging. what a load of crap!! I am so disappointed! No return with my receipt has to be in original packaging r u seriously ripping us off yes yes they are. Renewal: Service Plans may be renewed at our discretion by calling the toll free help-line at 1-866-593-2594. Buy a $400 chair to last 30 days?!?! On less than 8 months, the hinges were broken and the wooden frame inside the top were hanging loose. Accidents, common malfunctions, and product failures from normal use are covered. The springs where poking through and the sagging where hurting me. margin:0 auto; Whether you're interested in Big Lots furniture financing or another large purchase, the store offers a branded credit card as an option to cover costs. Big lots ranks 50 of 333 in supermarkets and malls category. margin: 0 10px; It's now the end of October and it's falling apart everywhere, seams are ripped, stuffing falling out, pulls all through the fabric. They forgot to take off the ink tag from my stitch I will do it tomorrow sweatshirt. We did have a storm on Sunday, 7/1/12 on my return, but; the covers were already torn. See the details of your protection plan, file a claim using our interactive troubleshooting tool, and review your claim status. Somehow I lost my receipt but just want an exchange. The price is changed once at the register from $29 to 75 dollars and from $49 it went to $99. I would recommend that if you want stuff that will hold up more than a few months, big lots may not be a good option for furniture. !-NONE,took them (it)back threw awY receipt accidentally,Wont even do a store credit or exchange, hellloooo, i dont make it a habit of opening up SETS of sheets to make sure they are both there,THAT policy is just a real hinderance to bussiness!!!! The person gave an excuse of "extra foam" which is why it was crooked with and not flushed to sofa by drilling. Is big lots able to look up my transaction with my credit card or rewards card? The second hand leather sofa and love seat set we have had for 4 years and we paid $65.00 for it. Don't blame BLs if you didn't keep your receipt. He started to get hostile with me he started to physically intimidate me he started to get louder with me insisting a cash refund. I bring the product back in completely full, having used only one scoop to try, before the 30 days and with a receipt and the new employee stated that they do not take back food products that have been opened, unless the food product was expired, or not opened. During the first 30 days of your protection plan: With the store card, you can finance your purchase over time and enjoy exclusive discounts and rewards. I would not have dragged the heavy box onto my car, drive all the way to big lots, then lifted that heavy box in a cart and pushed it all the way into the store just to be told they are not taking returns right now!! I took the remaining two bags back to the store for an exchange or refund. What a Joke. I pointed to a particular 5x7 rug where she quoted me $29; I then looked at another rug which she said was $49. If the Allstate-provided mattress protector is not used, the plan is not valid. We now have to keep a blanket over the recliner to . Sure enough, 90 days were up recently and the renting company told us we were in fact not set up for payments that would have taken care of it in that time AND It was 70 percent of the balance they charged you. We generally recommend that you add the protection plan at the time of purchase, as Big Lots does not sell standalone Allstate coverage. The method of payment used for the purchase helps Big Lots determine how the refund will be granted. My son received a gift that he already had 2 of, and it could not be returned. Can I return it? Let's start with a disclosure: I'm a big fan of the Coway Mighty (AP-1512HH). 80 psi to gpm. Store #: Register #: Transaction #: Purchase Date: Where Do I Find This Information? They offer a 1 year manufacturer's warranty. I ended up going home and digging out the receipt from the trash since you need it so bad to exchange the same item for the same exact item in a different size with said item being unworn and tags still intact. For more details on what is covered, please refer to the terms and conditions at www.AllstateProtectionPlans.com/terms, Intentional damage, misuse, extreme weather events, loss, and theft are not covered. !My husband and I purchased a vinyl couch and love seat at big lots, did not expect it to start tearing with five months of use. In parentheses, I had purchased my bed, box spring, frame, reclining chair, sofa, pictures for hanging, and various kitchen utensils including a new set of pots and pans etc With much regards for your service and excellent products, I am SATISFIEDMs. Darwin-Ann (GIBBS) Lott. There was the only one person sleeping on the mattress, but the wide sag also made the other side unusable. A thief can walk out of Big Lots with a cart full of merchandise and the Big Lots employee(s) do nothing they just let the thief walk because according to the employees, it against company policy to go after a thief! Plan contract will be emailed from Asurion within 24 hours of purchase. .featured-categories-title{ 3. I would not recommend buying from big lots. That is why things are cheap once you buy them you are stuck with them. a sealed one dollar bottle of spices to the store without a receipt for an exchange. on 1/21/20 at 2:08PM . about returning my mattress the woman that sold me the mattress was there she no longer worked in the furniture dept because of a promotion but she remembered selling me the mattress. } We do not own a truck and we are not renting a truck . .title-bar h2.hr:before { He yelled out to the entire store I'm going to take this out of my own pocket. Absolute garbage. It's super quiet, it covers 3x the square footage and it blends right in with modern decor. POOOOOOOOOOOR quality I bought two twin blankets for my guest bedroom and they shed all over the sheets and comforter because I didn't have the receipt I was stuck with them so I took everything off the bed and washed them according to the instructions and now there are little balls everywhere NEVER BUY ANYTHING THERE AGAIN! Most items come with a manufacturer's warranty that lasts 90 days to one year from the date of purchase. To this day I have not received a credit on my credit card. 21 Jan. Posted by Mare. One of the plastic legs were broken. Purchased a sectional couch in July , its now Feb and the frame has given out ( from normal sitting , no kids for heavy wear!) Her current bed was almost 20 years old and starting to look worn. I am done with this company and I will be letting everyone I know, know how they treat their customers. Several months ago I noticed batting around the cushion and found the zipper was stripped all the way around the cushion.Also the cushions are foam rubber making it hot and uncomfortable to sit on. I didn't get the refund from her, but I got it from another lady. crimson crisp apple parentage. After the first 30 days of your plan: We had to wait a week for the delivery, which we agreed to do. Helpful. We have had nothing but problems with this mattress. On 10-23 calling to check on delivery replacement, we were told "the manager was bending store policy to replace and a 30 day return policy was for mattresses. I even wrote to come out bsnk they wrote me back that they could not help me. Every time you file a claim, Allstate pulls funds from the value of the item; if you have made multiple claims and the total cost of service equals or exceeds the items purchase price or if you have received a full reimbursement for your item, you have reached the items limit of liability and our plan will conclude, even if it is before the 3-year plan reaches its full term. Furniture protection plans are insurance for your furniture. You will be directed to Warrantech's site for assistance. Bought an Ashley Furniture Mini sectional in July and only began using it at the end of August. Because of COVID-19 they were not receiving any furniture returns. However, you can return the item and repurchase it with an Allstate Protection Plan added, up to 30 days after the items date of purchase. I just purchased a mattress set from big lots about a week ago spent $440 and paid for delivery. I do have the receipts and may have to have my bank cancel the charge but will give Big Lots the opportunity to fix this first. Could someone please help me.??? I can't get a refund or exchange! Well contacted big lots in Marion Ohio Today. Yes, you can get a refund for your protection plan at any time. There are no restrictions provided your Plan is valid. Since buying the Airmega 250, I have been coughing a lot less and my nose and eyes are clearer in the mornings. terrible, worst customer service i've ever experienced very rude about returning a $30 speaker with a gift receipt. So my husband and I purchased a king bed set mattress split box frame head board foot board rails. Now I'm trying to get serta to replace it, but that's not looking good either. so if the guy below wants to return a gift he recieved thats why there is a thing called a gift reciept.. if you dont have a reciept, your purchase can be looked up from the Debit/Credit card you used or by your big lots Buzz Club Card. They are a home and budget-focused department store that offers furniture, mattresses, home decor, bed and bath products, and more, including electronics, bulk groceries and household essentials. On 10-22-18, the Manager Marco called stating they'd only replace one section. We spent well over $3,000.00 at big lots on the items we purchased. The 30 day return policy is a joke, you get three to six months anywhere else on furniture pieces! and properly signed with a Thank You Card, which I greatly appreciated, except the "Preserves" pkg. Store wouldn't take it back with receipt. Paying cash. Insulting to me as a customer, did not help me in the end. Bought a 400$ recliner from big lots in March so i could rock my newborn to sleep. It was replaced without question and I didn't even show them my receipt. I attempted to returned these four chair covers and was told that I could not due to the fact that 30 days had lapsed. Wish it had a better outcome or reason given. Some constraints use. Bought an oversized recliner in Nov 2 and it is already misshapen. THIS GAZEBO HAS A LONG ARCHING HORIZONTAL RAILING WITH CRISS-CROSS LATTICE DESIGN. And I don't be treated like one in front of other customers. Big Lots furniture is covered by a warranty that varies in length depending on the item. *as far as stale crackers.. they should have refunded that with no hassle (as long as it was within the 30day return policy) The same manager took the bag, andrude and confrontational manner that Big Lots does not accept refunds or returns on Food Items. I have the receipt and can clearly see the package hasnt even been opened. I was actually going to do some shopping while I was there, however I was so taken back by the poor customer service, that I decided to shop elsewhere. I understand policy, what I will not do however, is pay for your employees coachable moments. IMMEDIATELY we called the store. It is impossible to rely on stores to carry this item for long. BigLots!. . I bought a clock that was broken when I took it out of the box. Cosmetics and batteries are repackaged to hide the expiration dates and/or store origin (buyouts from drugstores). !Take a lesson from Khols! speedo thong mens swimsuits. Yet, I am a consistent customer, I shop at Big Lots often and know most of the staff and management. She then gave me another 10% off and I was supposed to be happy.
Bootmod3 Flash Failed Before Start,
Dry Mouth During Pregnancy Boy Or Girl,
Are Green Walnuts Poisonous,
Articles B